Refund & Return Policy
At The Vac Pack, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are happy to offer returns and refunds under the following terms:
Returns
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You may return items within 30 days of the original purchase date for a full refund or exchange, provided the item is in its original condition. This means the item should be unused, unopened (if applicable), and in its original packaging with all tags, labels, and accessories included.
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To initiate a return, please contact our customer service team at info@the-vac-pack.com
Refunds
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Refunds will be processed to the original payment method used at the time of purchase.
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Refunds will be issued within 7-10 business days after we receive and inspect the returned item(s).
Non-Returnable Items
Certain items are non-returnable for hygienic or safety reasons, including but not limited to:
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Opened or used vacuum bags, accessories, or other personal items.
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Clearance or sale items (unless defective).
Damaged or Defective Items
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If your item arrives damaged or defective, please contact us immediately at [Insert Contact Email] with photos of the damaged item and packaging. We will provide you with a prepaid return label and issue a full refund or send a replacement at no additional cost.
How to Return an Item
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Contact customer service at [Insert Contact Email] with your order details.
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Receive instructions for returning your item.
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Ship your item to the address provided.
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Once we receive the returned item, we will process your refund or exchange as quickly as possible.
Questions
If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team at info@the-vac-pack.com